Frequently Asked Questions About Our Sanctuary

“Elephant conservation is of the utmost importance to us, and our elephants’ welfare is our main goal.”

Is Phuket Elephant Nature Reserve an ethical elephant sanctuary?
Phuket Elephant Nature Reserve is an award-winning, accredited, and 100% ethical elephant sanctuary dedicated to education, sustainability, and exceptional elephant care. We strictly follow a no riding, no bathing, and hands-off policy, allowing visitors to respectfully feed (non-directly), meet, and observe our rescued elephants as they roam, play in the mud, and splash in the water across our 30 rai of lush jungle land. We adhere to internationally recognized nutrition, veterinary care, and sustainability guidelines to ensure a humane and natural environment where elephants can thrive.

Where do the elephants at your sanctuary come from?
Our elephants have been rescued from industries such as elephant riding, logging, and circus performances, where they suffered from overwork and mistreatment. Each rescued elephant has a unique story of resilience. Our mission is to provide them with a peaceful, loving home where they can recover and thrive. Meet our elephants here.

Do you allow elephant riding?
No, absolutely not. Elephant riding is harmful, as it involves cruel training methods such as “phajaan” (the crush), which breaks an elephant’s spirit through physical abuse. Over time, riding leads to long-term health issues and deformities. At PENR, we promote ethical interactions that respect the elephants’ well-being. Learn more here.

Do you allow elephant bathing?
No, we do not allow elephant bathing, as it is unnatural, unhygienic, and unethical. In many tourist attractions, elephant bathing forces repetitive, unnatural interactions, leading to stress and disruption of their well-being. At PENR, we provide a safe space where elephants can bathe, swim, and play in the water on their own terms, just as they would in the wild. Visitors can observe these natural behaviors from a respectful distance. Read more here.

How do you care for the elephants?
Our elephants receive 24/7 care from experienced mahouts (elephant caretakers), veterinarians, and support staff. Their care includes a nutritious diet, enrichment activities, social interactions, regular vet checkups, and plenty of space to roam and just be elephants!

What do the elephants eat daily?
Elephants eat for up to 18 hours a day! Each elephant consumes approximately 200–300 kg of food daily, including natural jungle vines, bananas, sugarcane, bamboo, grasses, and supplemental nutrition. Enrichment feeding activities keep them mentally stimulated while ensuring a balanced diet. Support our elephants here.

How do you ensure the elephants are happy and healthy?

We prioritize their well-being by providing:

Large natural areas for roaming freely.

Regular veterinary checkups and medical care.

Enrichment activities such as mud baths, swimming, and foraging.

Social interaction with other elephants (for those who enjoy companionship).

Visiting Our Sanctuary

Where is PENR located?

We are situated on 30 rai of lush jungle near Bangtao and Layan beaches on Phuket’s west coast.

Address:
Phuket Elephant Nature Reserve
100/12 Moo 7
Srisoonthorn Road, Thalang District, Phuket

Do I need to book in advance?

Yes! We highly recommend booking in advance, especially during the high season (November–April), as we work hard to maintain small group sizes to minimize stress on the elephants and maximize personal experiences.

What programs do you offer?

Just you, your Guide & the Elephants

Private Half-Day Phuket Elephant Adventure

Find out how you can support PENR's ethical, award-winning Phuket elephant care on this Private Half-Day Phuket Elephant Adventure.
Perfect for Younger Children

Short 90-Minute Elephant Adventure in Phuket

FromTHB ฿1,200
PENR’s Short 90-Minute Elephant Adventure in Phuket is ideal for visitors pushed for time. Find out more about this ethical elephant experience.
Bow walking at the Phuket Elephant Nature Reserve
Highly Recommended

Half-Day Elephant Adventure in Phuket

FromTHB ฿3,000
Looking for an ethical program for elephant care in Phuket? Find out more about Phuket Elephant Nature Reserve's unforgettable half-day adventure.

Do you provide transportation?

Yes! For the Half-Day Elephant Adventure, transportation is available at a supplement of THB 500 for adults and THB 250 for children (4-12 years old). Simply select the transport option when booking online.

For the Short 90-Minute Elephant Adventure, transportation is not included. Recommended options:

  • Use ride-hailing apps such as Grab, Bolt, or InDriver.
  • Ask your hotel for assistance.
  • We can arrange a private taxi/van for THB 2,200—contact us to organize.
  • Upgrade to our Half-Day program, which includes transport.

What should I wear and bring?

  • Comfortable shoes (ground conditions vary by season)
  • Hat & sunglasses
  • A reusable water bottle (or purchase one from our gift shop)
  • Sunscreen & mosquito spray
  • A sense of adventure!
Can I touch or bathe the elephants?
How long does a visit last?
Is the sanctuary suitable for children and elderly visitors?
Can I take photos and videos?
Do you have a restaurant?

We believe in respectful, observation-based interactions. You can feed and walk alongside the elephants, but we never force interactions. Bathing is not allowed, but you may see them enjoying a swim on their own!

  • Half-Day Elephant Adventure: 3.5 hours.
  • Short 90-Minute Elephant Adventure: 1.5 hours.

Each visit includes an educational tour, elephant feeding, and guided observation.

Yes! We welcome visitors of all ages. There are shaded rest areas, and our staff is happy to assist elderly guests. Our kid-friendly zone features a trampoline, swings, and a seesaw!

Yes!

Feel free to take photos and videos, but please avoid using flash, as it can startle the elephants. Our guides are happy to help capture great moments for you!

Yes! Our Observation Deck Restaurant is open Tuesday to Sunday, 9 AM – 5 PM (last orders at 4:30 PM). Learn more here.

Elephant Welfare & Conservation

Why do some elephants have mahouts nearby?
Mahouts (traditional elephant caretakers) share a deep bond with their elephants and are responsible for their daily care. During visits, mahouts may stay nearby to ensure both visitor and elephant safety.

How do you support conservation efforts?
We work with local farmers, conservation groups, and schools to promote elephant-friendly tourism. Supporting us helps create ethical jobs for mahouts and encourages sustainable practices in Phuket.

Do elephants at the sanctuary ever return to the wild?
Most of our elephants cannot be released into the wild, as they were born in captivity or spent decades in human care. However, we provide them with a safe, natural environment where they can live freely without fear of exploitation.

Supporting Our Sanctuary

How is the sanctuary funded?

We are funded through visitor programs, which support elephant care, food, medical needs, staff salaries, and rescues. Learn more here.

Can I donate or sponsor an elephant?

Yes! Sponsor an elephant with a monthly donation to provide food, medical care, and enrichment. One-time donations are also appreciated. Get involved here.

How can I support ethical elephant tourism?

  • Say NO to elephant riding and performances.
  • Choose true ethical sanctuaries like PENR.
  • Educate others about elephant exploitation.
  • Support sanctuaries through donations or sponsorships.

Thank you for being part of the movement to protect elephants!

What accreditations does PENR have?

  • Founded in 2019, we are Phuket’s leading ethical elephant sanctuary
  • Currently home to 4 beautiful rescued elephants, Lotus, Bow, Thonglor & Nong Tang, with a 5th rescue planned for 2025
  • Member of WISE (Welfare Initiatives for Sustainability of Elephants) Network and upcoming strategic partner with World Animal Protection (Thailand)
  • Member of Warn Asia (Wild Animal Rescue Network), strengthening wildlife rescue and conservation in Asia
  • Winner of the APAC Insider Endangered Species Protection Champions 2023 with the prestigious award Elephant Sanctuary of the Year 2023
  • Accredited by Phuket Regional Livestock Office with Good Animal Practices for Elephant Facility certification
  • Accredited by SGS Thailand (passed with distinction with an overall score of 98%), ensuring the highest standards in animal welfare practices
  • Audited by Asian Captive Elephant Standards (ACES) passed with distinction with an overall score of 86%
  • Strong customer reviews 4.8/5 on Google and 5/5 on TripAdvisor & awarded TripAdvisor Travelers Choice 2023 & 2024
  • Strong focus on visitor education, sustainability and natural, ethical experiences with 100% no riding, bathing and a hands-off elephant policy

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